HOW OFTEN DO I CLEAN MY FILTER?
In normal domestic situations twice a year is best at the start of summer and again at the start of winter. In a commercial situation once every month.

CAN I SWITCH MY AIR CONDITIONER OFF AT THE POWERPOINT OR AT THE FUSE BOX?
It is OK to turn the power off, especially if you are away for long periods. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold, damage will occur at startup. If you turn off your air conditioner it must be turned on at least 12hrs before use.

I HAVE A DUCTED AIR CONDITIONER AND THE AIR ONLY COMES OUT IN PART OF THE HOUSE?
Ducted systems can be designed so that only parts of the house (zones) can be air conditioned at a time. Check that the zone switch is turned on.

MY AIR CONDITIONER DOESN’T SEEM TO BE HEATING?
Check that you have changed your air conditioner from summer mode (which is a snowflake symbol) to winter mode (which is a sun symbol).

MY AIR CONDITIONER DOESN’T SEEM TO BE COOLING?
Check that you have changed your air conditioner from winter mode (which is a sun symbol) to summer mode (which is a snowflake symbol)

THE UNIT WON’T SWITCH ON AND THE OPERATION LAMP IS FLASHING?

Contact us to discuss further.

DURING THE HEATING CYCLE, A WHITE MIST IS EXPELLED FROM THE OUTDOOR FANS?

During winter, most air conditioners defrost when the outdoor temperature is below 6C. This mist is normal, it is only warm water vapour being expelled. You can expect condensation to be running from the outdoor unit while in heat mode.

HOW CAN I SAVE ENERGY WHEN USING MY AIR CONDITIONER?

The following tips will ensure your air conditioner is both comfortable and economical all year round:

  •  During hot weather, turn your air conditioner on early rather than working it      harder once your home warms up.
  •  Adjust the louvers on split system air conditioners so they disperse air      downwards when heating and upwards when cooling.
  •  Clean the air filter regularly.
  • Check the energy star labels on your air conditioner –the more stars, the more      energy efficient.